Refund policy
RETURN AND REFUND POLICY
Your complete satisfaction is our top priority. Our team will do everything possible to ensure your order is produced according to the agreed specifications. If there is an issue with your order, please review the guidelines below.
Returns, Redos & Defective Items
-
If there is an issue with your order, such as the finished product not matching the agreed design or specifications, incorrect materials, failure to meet the estimated delivery timeframe of 8–10 days after your order is ready for dispatch, or a defective item, please get in touch with our sales team within 7 days of the delivery date.
-
Please email your sales representative or contact us at sales@craftclothing.sg with your order details and a description of the issue. Where necessary, please include clear photos or other supporting information.
-
Items submitted for return or review should be unused and undamaged, unless the issue itself is a manufacturing or production defect. Items should be returned in their original packaging where applicable.
-
For confirmed production or product issues, we may offer a redo, replacement, or refund, depending on the nature of the issue and the agreed order specifications.
-
Craft Clothing reserves the right to reject a return, redo, replacement, or refund request where the order has been produced according to the specifications, design, materials, and other requirements agreed upon at the time of order confirmation.
Cancellations
Custom orders cannot generally be cancelled once production has been approved or started. If you request a cancellation after an order has been placed, cancellation charges may apply based on the work already completed, materials purchased, or production costs incurred.
If production has already started, cancellation charges may be up to the full order amount.
